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FAQ
Plans and Payments
Plans and Payments
Updated over a week ago

1️⃣ What should I do if I encounter an error during payment?

VPLATE only accepts payments via debit or credit card.

Common reasons for payment failures include incorrect entry of card number, expiration date, CVC value, wrong password, insufficient funds, or the card being blocked by the issuer for reasons such as loss or forgery.

If your payment fails and none of the above reasons apply, please contact customer support for assistance.


2️⃣ How can I use a paid plan for just one month?

VPLATE offers both monthly and annual payment options for paid plans. If you wish to use a plan for just one month, you can subscribe to the monthly payment and then cancel the plan before the next billing date to avoid further charges.

Plan cancellations can be made from the My Page section.


3️⃣ Which plan should I choose for using VPLATE?

VPLATE offers different plans suitable for businesses of various sizes and needs. If you plan to produce up to 1,000 marketing videos a month, we recommend the Basic Plan. This plan starts at $20.99 per month, and with additional features like 'upload', it goes up to $31.98 per month.

For creating more videos, compare the number of video productions and scenario generations you need on our plan page to choose the most suitable plan.


4️⃣ What is the Enterprise Plan?

The Enterprise Plan is designed for large companies and agencies, allowing for more video production and including a resale license to sell the produced videos to third parties.

From the Enterprise Plan, you can purchase custom templates and link multiple channels for simultaneous management across different social media platforms. Exclusive enterprise features like team functions are planned for future release.


5️⃣ Are paid plans refundable?

VPLATE's refund policy is as follows:

  • Single purchases are non-refundable.

  • Paid plans are 100% refundable within 7 days of the payment date if no videos have been produced.


6️⃣ What are the benefits of using a paid plan?

The main benefit is the ability to produce an unlimited number of marketing videos for commercial use. The free plan allows for the production of up to three videos per month, with each video being watermarked and not available for commercial use. Paid plans offer various exclusive features, making the free plan suitable for trial purposes, while the paid plans provide full access to VPLATE's services.


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